Shipping Policy

Qualitick Collections ships within Zambia. We deliver to the address you provide at checkout. If you need delivery to a remote area, we will confirm feasibility and any extra lead time before dispatch.

After your payment is confirmed, we prepare your order for dispatch. Processing time can vary by product availability and verification steps. You will receive updates by email or SMS where applicable.

• Orders are packed securely to protect your timepiece in transit.
• If an item is temporarily unavailable, we will contact you with options before shipping.

Estimated delivery times are shown during checkout and depend on your location and courier schedules. These are estimates, not guarantees — weather, public holidays, and carrier capacity can affect arrival dates.

• Major centres: typically within a few business days after dispatch.
• Other areas: may require additional transit time.

Delivery fees (if any) are calculated at checkout based on your order and shipping details — for example, pickup options may have no delivery charge. The amount you see before you pay is what applies to that order.

When your order ships, we share tracking or reference details where our courier or process allows. If you have questions about status, contact us with your order number.

You are responsible for providing a complete, accurate delivery address and a reachable phone number. Please inspect your package when possible and report obvious damage to the carrier and to us promptly.

If delivery cannot be completed (wrong address, unreachable recipient, or refused parcel), additional fees or return handling may apply as agreed with you.

We are not liable for delays caused by couriers, customs (if ever applicable), weather, strikes, or other events beyond our reasonable control. We will do our best to keep you informed and find a fair solution.