Get In Touch · We're Here to Help

Reach Out to
Our Team

Have a question about our luxury watches? Need assistance with an order? Want to discuss a business partnership? We'd love to hear from you.

Send Us a Message

Contact Information

Email Us

For general inquiries

support@qualitickzm.com

WhatsApp Us

Available 24/7

Visit Us

Online Store

Qualitick Collections is a fully online shop.
Orders and support are handled 100% digitally.

Business Hours

Monday - Sunday 24/7

Frequently Asked Questions

How long does shipping take?

Standard shipping typically takes 5-7 business days. Express shipping options are available for faster delivery (2-3 business days).

What is your return policy?

We offer a 30-day return policy. Items must be in original condition with all packaging. Please contact us for return authorization.

Do you offer international shipping?

Yes, we ship worldwide. Shipping times and costs vary by location. Contact us for specific international shipping rates.

Are your watches authentic?

We specialize in premium triple-A grade luxury watches that meet the highest quality standards. Each watch undergoes rigorous quality control before shipping.

When will I receive my order?

Delivery is arranged once your order or layby is fully paid. Our team will contact you to confirm your delivery details and schedule based on your location.

Do you deliver nationwide?

Yes, we deliver across Zambia. Delivery fees and timelines vary by location and will be confirmed at the time of dispatch.

Are there any hidden charges?

No. All prices and terms are clearly shown before you confirm your order. There are no hidden fees — what you see is what you pay.

What if there is a problem with my product?

We assist with returns or replacements for valid issues under warranty. Contact us via WhatsApp or email as soon as possible and we will work to resolve the matter promptly.