Privacy
Policy

Information We Collect

We collect information that you provide directly to us when you:

• Place an Order: We collect your name, email address, phone number, shipping address, and payment information to process and fulfill your orders.
• Contact Us: When you submit a contact form, we collect your name, email address, phone number (optional), subject, and message to respond to your inquiries.
• Subscribe to Newsletter: We collect your email address to send you updates about new products, special offers, and promotions.
• Browse Our Website: We automatically collect certain information about your device, including your IP address, browser type, operating system, and pages you visit.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including payment processing and shipping
• Communicate with you about your orders, inquiries, and customer service requests
• Send you marketing communications (with your consent) about new products, promotions, and special offers
• Improve our website, products, and services based on your feedback and usage patterns
• Detect and prevent fraud, abuse, and security threats
• Comply with legal obligations and enforce our Terms & Conditions

Payment Information

We use third-party payment processors (Lenco Payment Gateway) to securely process your payments. When you make a purchase, your payment information is processed directly by our payment provider. We do not store your full credit card details or bank account information on our servers.

Payment Methods: We accept Mobile Money (Airtel Money, MTN Money), Bank Transfer, and other secure payment methods. Your payment information is encrypted and transmitted securely to our payment processor.

Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Your personal information is stored securely in our database and is only accessible to authorized personnel who need it to perform their job duties. We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business:

• Payment Processors: Lenco Payment Gateway processes your payments securely
• Shipping Providers: We share your shipping address with courier services to deliver your orders
• Email Services: We use email service providers to send you order confirmations and marketing communications
• Analytics: We may use analytics services to understand how visitors use our website

These third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and business requirements)
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails
• Object: Object to processing of your personal information for certain purposes

To exercise these rights, please contact us with your request. We will respond to your request within a reasonable timeframe.

Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through our contact page or reach out via our social media channels.

Qualitick Collections
Email: Available through our contact form
Social Media: Instagram | Facebook | TikTok